Frequently Asked Questions

Account

Why haven’t I received my account details?

Sometimes emails can mistakenly be identified as spam, particularly by the servers of large organisations. Check your Junk folder and get in touch if you still have not received your log in details.

Once I have purchased a course, how do I log back into the website?

When you pay for an e-learning module an account is automatically created for you, and a ‘create new password’ link emailed to you.

I have forgotten my password, how do I reset it?

You can reset your password on the My Account page

Purchasing

Can I use the same email address for multiple accounts?

It is better to use a different email address for each account, as multiple accounts with the same email address can cause issues with our processing. If you experience any issues then please get in touch.

Can I pay by invoice?

Yes you can for large orders, please get in touch with us to discuss.

Multiple licences

If I buy multiple licences, how do I give access to the people I want to undertake the e-learning?

If you have purchased multiple licences then you will have a dedicated Groups Dashboard, where you can create a Group Code and send it out to the people you would like to access the e-learning. They can then create their own account on the Group Code Registration page.

As the person buying the multiple licences, do I also have to buy one?

At the checkout you can tick ‘Enroll me’ button to purchase a licence for yourself, or leave it unticked if you only want to manage the licenses.

How do I know if the people in my group have completed the e-learning?

On the Groups Dashboard you will be able to see a list of all of the learners in your group and whether or not they have completed the e-learning.

What if someone in my group forgets their password?

On the Groups Dashboard you will be able to send them a password reset email.

Can I use same licence for multiple people? So when one person finishes the course, I can replace them with someone else?

Once a seat has been assigned it counts as one of the licences that you have purchased, so you cannot use it for someone else. If you have made a mistake and the wrong person has been assigned, then get in touch and we can help you resolve this – deafaware@msdp.org.uk.

How do I add more licences to my group?

If you are logged in and purchase more licences then you can choose to ‘Increase seats in an existing group’ and then choose your existing group from the dropdown menu. Alternately, you can choose to ‘Create a new group’.

How do I view my previous purchases?

You can do this on the My Account page under Orders.

General

What is the difference between Deaf and deaf?

Deaf with a ‘big D’ refers to people who are part of the Deaf community and consider being deaf as part of their culture, and are usually born deaf. Whereas deaf with a ‘little d’ refers to people who have developed deafness later Ilife and consider themselves as part of the hearing community. This is why you will see D/deaf throughout our website, and is something you will cover during the course.