Frequently Asked Questions

Account

Sometimes emails can mistakenly be identified as spam, particularly by the servers of large organisations. Check your Junk folder and get in touch if you still have not received your log in details.

When you pay for an e-learning module an account is automatically created for you, and a ‘create new password’ link emailed to you. If the arrival of this email is delayed, then you can reset your password on the My Account page.

You can reset your password on the My Account page or here.

Purchasing

You need to use a different email address for each account, as multiple accounts with the same email address causes issues with our processing. If you experience any issues then please get in touch.

Yes you can for large orders, please get in touch with us to discuss.

Multiple licences

At the checkout you can tick ‘Enrol me’ button to purchase a licence for yourself, or leave it unticked if you only want to manage the licenses. If you decide you want to undertake the e-learning in the future, then you can assign yourself a seat.

Once a seat has been assigned it counts as one of the licences that you have purchased, so you cannot use it for someone else. If you have made a mistake and the wrong person has been assigned, then get in touch and we can help you resolve this – deafaware@msdp.org.uk

If you are logged in and purchase more licences then you can choose to ‘Increase seats in an existing group’ and then choose your existing group from the dropdown menu. Alternately, you can choose to ‘Create a new group’.

General

Deaf with a ‘big D’ refers to people who are part of the Deaf community and consider being deaf as part of their culture, and are usually born deaf. Whereas deaf with a ‘little d’ refers to people who have developed deafness later Ilife and consider themselves as part of the hearing community. This is why you will see D/deaf throughout our website, and is something you will cover during the course.

Can’t find an answer to your question?

Please get in touch and we’ll get back to you as soon as possible.